Eases your phone workload – answers calls, schedules appointments, and documents automatically

Medical AI Assistant

AI Phone Assistant

Relieves your phone – answers calls, schedules appointments, and automatically documents

The AI phone assistant answers incoming calls, records the caller's name, phone number, and reason for the call, schedules appointments, and enters them directly into your calendar. Existing appointments can also be rescheduled after patient identification.

Noticeably relieve the workload of medical assistants/reception – more time for important practice tasks

Automatically book or reschedule appointments – no waiting on hold

Concerns are immediately structured and captured – instead of using paper notes

Free Initial Consultation

The Problem

High telephone workload at reception

The phone rings constantly – while patients are sitting in front of you. Appointment requests are particularly time-consuming: finding available slots, keeping duration in mind, asking follow-up questions, rescheduling appointments. As a result, there is less time for other tasks at the reception, leading to missed calls, callback lists, and frustration among patients.

Other tasks are left undone, resulting in missed calls, callback lists, and dissatisfaction.

Appointment scheduling is particularly time-consuming due to slot searching, follow-up queries, and rescheduling.

Other tasks are left undone, resulting in missed calls, callback lists, and patient dissatisfaction.

The Solution

AI Phone Assistant

ClinicOS handles the reception and qualification of calls and can directly manage appointments: The AI phone assistant conducts a brief, clear conversation, understands the concern, schedules new appointments, reschedules existing ones upon identification, and documents everything in a structured manner for your team. This significantly relieves medical assistants, allowing them to focus on other important tasks.

Features

What the AI phone assistant specifically does for you

Appointment Rescheduling
After identifying the patient, existing appointments can be found and rescheduled.
Appointment scheduling
select appropriate appointment type, consider duration, offer available time slots
Call Reception
During high volumes or outside of your phone hours
Calendar Entry
Appointment will be automatically added to the calendar
Understanding of the concern
(e.g., appointment request, rescheduling, call back, prescription, findings)
Structured Conversation Summary
for your team (including results)
Collection of contact information
(Name, Phone Number)
Callback option
If necessary, initiate a callback and prioritize the matter

Appointment Rescheduling

After identifying the patient, existing appointments can be found and rescheduled.

Appointment Rescheduling

After identifying the patient, existing appointments can be found and rescheduled.

Appointment scheduling

select appropriate appointment type, consider duration, offer available time slots

Appointment scheduling

select appropriate appointment type, consider duration, offer available time slots

Call Reception

During high volumes or outside of your phone hours

Call Reception

During high volumes or outside of your phone hours

Calendar Entry

Appointment will be automatically added to the calendar

Calendar Entry

Appointment will be automatically added to the calendar

Understanding of the concern

(e.g., appointment request, rescheduling, call back, prescription, findings)

Structured Conversation Summary

for your team (including results)

Structured Conversation Summary

for your team (including results)

Collection of contact information

(Name, Phone Number)

Collection of contact information

(Name, Phone Number)

Callback option

If necessary, initiate a callback and prioritize the matter

Callback option

If necessary, initiate a callback and prioritize the matter

The Result & How It Works

More tranquility at the reception – allowing your team to gain time for more important tasks

Patients receive immediate assistance, appointments are automatically booked or rescheduled, and medical assistants have less phone work and coordination to handle. This leaves more capacity for tasks that truly require human attention.

Below, we show how it works in everyday practice in three steps: