My ClinicOS Story

What characterized AVA Medical from the very beginning was its aspiration to combine prevention, root cause analysis, and modern internal medicine. However, as the practice grew, so did the administrative requirements. Documentation, medical letters, phone calls, and billing ran through various programs that did not communicate with each other. A lot of information had to be entered twice or transferred manually – time that should actually belong to the patients.

The administrative burden took up an increasingly large part of everyday practice. Overtime became the rule and even after consultation hours, numerous organizational tasks were still waiting. Therefore, they were not looking for another point solution, but for a system that integrates all processes into one platform.

“Working with ClinicOS feels like having a highly trained resident physician right next to you, handling all the bureaucratic tasks.”

— Dr. med. M.E. Simsek, Specialist in Internal Medicine

Three observations from the team

In conversations with the team, three changes stand out that particularly shape everyday practice today.

First, AI takes over a large part of the documentation. Medical reports are generated directly from the patient consultation, medical terminology is reliably recognized, and documents can be processed further without additional effort. This leaves significantly more time for patient care.

Second, many workflows today run together in a single system. Telephone calls, appointment scheduling, document import, and private medical billing (GOÄ) mesh seamlessly. Media gaps and duplicate data entry are largely a thing of the past.

Third, the entire practice team benefits from the more efficient processes. Medical assistants can focus more on patient care, while administrative tasks are automated. This creates a noticeable relief for the entire team.

“I save around 15 to 20 minutes per patient. For me, ClinicOS was the best decision of my professional career so far.”

— Pia Lena Brengel, Medical Assistant

What is Repeatedly Mentioned in the Team

One topic runs through all conversations: time gained. Doctors and staff consistently report that they can now focus more on their actual work again, instead of spending most of the day on administrative tasks.

The quality of the AI is highlighted just as frequently. In particular, the reliable recognition of medical terminology and the automated generation of documentation are described as a significant relief in everyday practice.

The support is also mentioned repeatedly by everyone involved. Questions are answered quickly, feedback is continuously integrated into further development, and new requirements are implemented promptly. For a team working with high demands every day, this exact combination of intelligent software and personal support is crucial for ensuring that ClinicOS grows with the practice.

Voices from the team