My ClinicOS Story

In the old system, much of the workflow happened in two stages: first the patient conversation, then the dictation. What was discussed in the consultation had to be documented again afterwards. In the truest sense, it cost double time.

There were also sources of error, which were especially significant for new employees. Colleagues who had been there longer knew from experience how to map processes and bill correctly. Anyone who was new — just as she herself had been at the beginning — needed a long time before they knew the small pitfalls. That had a direct impact on the practice.

"It effectively cost double time — which is why the documentation always took a long time and didn’t run in parallel."

Getting back into the patient consultation

Today, she can look the patient directly in the face instead of typing alongside the screen. The AI listens in the background and takes care of most of the documentation. She can focus fully on the doctor-patient conversation — and patients notice the difference. It is noticeable in the consultation room when someone is truly listening.

The support also sets a standard that she has not known from other systems. Even when she was briefly inactive, she could see in the chat history how colleagues picked up the issue and worked on feature requests. She had never experienced that in any other system — regardless of the medical field.

"By having the AI listen, most of the documentation is already taken care of for me. I can focus fully on the doctor-patient conversation."

Conclusion

I recommend ClinicOS because it allows me as a doctor to focus again on the patient — and not on the documentation. That makes an enormous difference for me.

The future of practice software starts here

What began as a one-person practice is now an interdisciplinary team of doctors, sports scientists, and osteopaths. That size comes at a price if the software does not grow with it: data confusion between different tools, missing interfaces to ultrasound devices, manually maintained patient questionnaires, an external online calendar. And above all: a lot of work that still had to be done after the patient consultation. Show more