My ClinicOS Story

What started as a solo practice is now an interdisciplinary team of physicians, sports scientists, and osteopaths. This size comes at a price if the software does not grow with it: data chaos between different tools, missing interfaces to the ultrasound devices, paper-based patient questionnaires, an external online calendar. And above all: a lot of work that still had to be done after the patient consultation.

“With the growing team and the growing demands, we simply reached the limits of the old system.”

— Dr. med. Raúl Borgmann, Founder

Three observations from the team

In conversation with the team, three things stand out. First, the AI consultation assistant automatically documents the patient consultation and distinguishes between medical history, findings, and diagnosis.

Small talk — for example, when the doctor briefly chats with the patient about their vacation — is filtered out.

Second, the process chains trigger documentation, billing, diagnosis, and follow-up appointment in one step, fully configurable to the practice's needs.

Third, patients complete their questionnaires digitally — at home, on the go on their phones, or on site on the iPad. This means that almost the entire history-taking time is eliminated in the waiting room.

“Speech recognition and consultation documentation have made things so much easier for us — documentation, findings, and billing are combined in one workflow.”

— Dr. med. Raúl Borgmann

What the team keeps mentioning

One point comes up in every conversation: support. “So far, I have experienced such fast support from very few companies,” says Dr. Borgmann. Marie Reisener confirms: “It really is unique — even after business hours, I noticed that the next morning the feature request had already been processed.” And Carlo Lade adds: “What surprised me most was how much the ClinicOS team actually implements in terms of feature requests on a weekly basis.”

For a practice that configures its software as individually as Orthopassion, that is the real prerequisite for the system to grow with the practice — rather than lag behind it.

Voices from the team