Experiences - Dr. Raúl Borgmann

Founder, Specialist in Orthopaedics and Trauma Surgery

Dr. Raúl Borgmann

"I was very positively surprised by the recognition accuracy of the AI voice assistant — it actually differentiates between anamnesis, findings, and diagnosis."

Free Initial Consultation

Orthopassion (Freiburg)

Private practice for orthopaedics, osteopathy and movement medicine in Freiburg im Breisgau, with a team of 4 physicians as well as 8 to 10 sports scientists and medical students and a total of around 24 employees; the concept combines classical orthopaedics with osteopathy, sports medicine and modern movement analysis (Motion Lab), while previously a cloud software from a small manufacturer as well as several parallel standalone tools and an external online calendar were used.

Functions Used

Device integration – Seamless connection of medical devices
Appointment management – Efficient scheduling and management of appointments
Digital patient record – Centralized and structured documentation of all patient data
Team coordination – Improved collaboration within the team

Orthopassion (Freiburg)

Functions Used

Device integration – Seamless connection of medical devices
Appointment management – Efficient scheduling and management of appointments
Digital patient record – Centralized and structured documentation of all patient data
Team coordination – Improved collaboration within the team

My ClinicOS Story

The old software was already cloud-based — but from a very small developer. What had worked in the first few years as a one-man practice reached its limits with every new doctor and every new procedure. Interfaces were missing — both the connection to the ultrasound machines and proper voice recognition. There were database inconsistencies. The online calendar ran externally via an additional system.

What was not lacking was the willingness to digitalize. What was missing was software that actually maps what the practice is capable of.

“With the growing team and the growing demands, we simply couldn't cope with the old system anymore.”

AI Dictation Assistant and Support

Dr. Borgmann's favorite feature is the AI dictation assistant. It listens in on the patient consultation, documents it, and automatically differentiates between anamnesis, findings, and diagnosis. Whatever does not belong in the medical record — for example, when he briefly chats with patients about their vacation — the AI filters out on its own.

Equally important to him is the support. He says he has rarely experienced such fast support from software companies — nor the speed with which feature requests are implemented. For an innovative private practice, the switch to ClinicOS was the right step from his perspective.

“I was very positively surprised by the recognition accuracy of the AI dictation assistant — it actually differentiates between anamnesis, findings, and diagnosis.”

Conclusion

His advice to practices that are unsure: “Definitely book a demo and play around with the system a bit. For me, as a private and innovative practice, this was the right step.”

The future of practice management software begins here

What began as a one-man practice is today an interdisciplinary team of doctors, sports scientists, and osteopaths. This size has its price when the software doesn't grow with it: database clutter between different tools, missing interfaces to ultrasound machines, manually completed patient questionnaires, and an external online calendar. And above all: a lot of work that still had to be done after the patient consultation. Show more